Danielle Johnson is Director, Library Services (Outreach and Scholarly Services) at Deakin University. She has extensive experience in library and IT roles since 2000, including digital literacy, web, service & project management, experience design, digital platforms and emerging technologies. Throughout her work life, Danielle has emphasised practical, continuous improvement to deliver exceptional experiences for university communities, and fosters collaboration, codesign, evidence-based decision making, and outcome-driven achievement.