Lenore O’Connor is Manager, Client Experience at Macquarie University Waranara Library.  Lenore leads the Client Experience department in the development, coordination and delivery of tier 1 and 2 enquiry services, and ensuring a consistent experience across digital and physical services and learning spaces. She believes in listening to both staff experiences and client voices to enable equity of access to library services, collections and learning spaces that are inclusive and able to support students with an ever-increasing diversity of need.