Accelerating Digital and AI Transformation in Higher Education: Introducing the Higher Ed Service Portfolio Model

In an era where digital and AI transformation is reshaping the higher education landscape, institutions face increasing pressure to deliver seamless, impactful experiences for students, academics, researchers, and professional staff.

To meet this challenge, King's College London and FromHereOn have developed the Higher Education Service Portfolio Model (SPM) - an industry accelerator designed to fast-track digital innovation and transformation. Now entrusted to CAUDIT and its global partners for ongoing custodianship, the Service Portfolio Model builds on the existing Higher Education Reference Models by introducing a service layer that bridges the gap between strategic intent and operational execution.

In this Lightning Talk, Galen White will showcase how the Service Portfolio Model can be leveraged to:

- Support development of experience journeys across all university cohorts
- Enable co-design and implementation of new digital services
- Achieve swift executive and stakeholder alignment on digital ambitions, AI investment priorities, and transformation roadmaps.
- And more!

Whether your institution is aiming for incremental improvements or bold, disruptive change, the Higher Education Service Portfolio Model offers a structured, yet simple approach to navigating the complexities of digital and AI transformation.

This session will feature dynamic audience participation, allowing the audience to choose parts of the framework to zoom into, in real time.

Join us to learn how this model can accelerate your institution’s journey towards a more connected, innovative, and future-ready university.