May 27 2025, 14:20 - 14:50 (AWST)
International students, a key segment of Australian higher education enrolments, face challenges in their studies which set them apart from their domestic counterparts. University libraries can play an important role in helping these students navigate their environment, by offering services and resources that support learning and promote a positive international student experience.
The University of South Australia (UniSA) Library, which operates with a primarily digital collection and online service model, conducted a project in 2024 aimed at understanding the experience and expectations of international students for Library services and resources and identifying any deficiencies in support.
A literature review indicated that international higher education students face a range of challenges, including differences in English language proficiency, unfamiliarity with available services, limited opportunities for social integration, diverse training needs, and varied research support requirements.
Based on this review, the entire UniSA international student population was invited to complete a survey on their experience of Library support. The Library collaborated with other student support units on survey design and promotion to attract a representative sample of responses. The survey results were bolstered with analysis of queries submitted by international students through the Library virtual reference service.
While most international students responded positively about their engagement with Library services and resources, some data reveal that responders have largely not been made aware of or engaged with Library training. This highlights the need for the Library to enhance communication and better integrate its support into international students’ academic journeys. Services provided online were rated highly, but there was also desire expressed to have more in-person services and physical facilities to supplement digital support.
The upcoming merger between UniSA and the University of Adelaide presents a unique opportunity to apply these insights. Adelaide University Library services can be designed from the ground up to address gaps and target support towards the international student cohort, enhancing their academic success and well-being and promoting inclusive access to digital learning. In addition to improving individual experiences, this support could contribute positively to the new university’s global reputation.
THETA acknowledges the Traditional Owners of the lands where we live, learn and work. We pay our respects to Elders past and present and celebrate the stories, culture and traditions of all First Nations people.